At NAV & Associates LLC (“NAV,” “we,” “our,” or “us”), we are committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your information. As a trusted partner to nonprofit Boards and leaders, our communication practices reflect our values of operational integrity, respect, and service.
This Privacy Policy explains how we handle your information when you visit our website, submit a form, or communicate with us via SMS, email, or other channels.
This policy applies to users based in the United States and is governed by applicable U.S. privacy laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM
Act.
At a Glance: What You Should Know
- We only collect information that helps us serve you better — such as your name, email, phone number, organization, and communication preferences.
- We may contact you via SMS or email with relevant updates, reminders, or service related information.
- You are always in control — you can opt out of communications or request data updates at any time.
- We never sell or share your information for marketing purposes.
- Your data is protected with appropriate safeguards and used only for operational purposes.
How We Communicate with You
NAV communicates with clients and partners using email and SMS for professional, service based reasons. This may include:
- Board meeting or strategy session reminders
- Scheduling confirmations and calendar updates
- Operational notifications or deadline reminders
- Onboarding or follow-up communications with stakeholders
We do not send promotional or marketing messages to the general public.
How We Collect Consent
Consent to communicate via SMS or email is collected through:
- Web forms: where users must check a required box acknowledging consent before submission
- Direct communication: verbal or written consent during onboarding
- Inbound contact: if you initiate contact via SMS or email, we consider that implied consent for relevant follow-up
You may withdraw your consent at any time:
- SMS: Reply “STOP” to opt out
- Email: Click the unsubscribe link in the message or contact us directly
What Information We Collect
We collect only the information necessary to serve and support our client relationships. This may include:
- Contact details: Name, email address, phone number, organization name, and job title
- Message content: Inquiries, submissions, and ongoing correspondence
- Organizational context: Nature of your nonprofit affiliation or engagement with NAV
- Usage data: IP address, browser type, pages visited, and time spent on our site (via cookies or analytics tools)
How We Use Your Information to Support You
We use your information to:
- Coordinate meetings, schedules, and service delivery
- Provide reminders, confirmations, or follow-up communications
- Understand organizational context and improve client service
- Maintain internal records and operational continuity
- Respond to your inquiries and requests
Your data is never used for advertising, sold to third parties, or shared beyond what’s necessary to fulfill our services.
How Long We Keep Your Information
- Short-term operational data (e.g., form submissions, scheduling requests) is retained only as long as needed to complete the service or respond to your inquiry.
- Long-term relationship data (e.g., client contact history, service records) may be retained for business continuity and historical context unless deletion is requested.
- You may request access to or deletion of your data at any time.
How We Protect Your Information
We use appropriate safeguards to protect your data, including:
- Access controls and account permissions
- Secure, encrypted tools for communication and storage
- Role-based access for staff and contractors
- Regular internal reviews of data handling practices
While no system is completely immune from risk, we take reasonable and proactive steps to protect the information you share with us.
Use of Cookies and Analytics
Our website may use cookies or analytics tools to understand how visitors use our site and improve the user experience. These tools may collect anonymous data such as:
- IP address
- Pages visited
- Time spent on the site
- Device or browser type
You can manage or disable cookies in your browser settings. No personally identifiable information is collected without your consent.
Your Rights and Choices
You have the right to:
- Know what personal information we collect
- Request access to or correction of your data
- Withdraw consent for communications
- Request deletion of your information
To exercise any of these rights, simply contact us using the details below. We’ll respond promptly and respectfully.
We Respect the Nature of Our Relationship
As a B2B organization working with nonprofit leaders, NAV only communicates with individuals in the context of existing or emerging partnerships. We do not send unsolicited messages to the public. All communications are intended to support your work — not to market or promote unrelated services.
Have Questions? Let’s Talk.
If you have questions about this policy, how we handle your information, or would like to
update your communication preferences, we’re here to help.
Email us at info@navandassoc.com
NAV & Associates LLC
Strategic Support for Nonprofit Boards
www.navandassoc.com